Root Cause Analysis
The Global Supply Chain team at JDE Peet’s asked me to turn their offline Root Cause Analysis (RCA) training into a digital experience, one that was engaging, practical, and accessible to associates around the world. The goal? Help teams build basic problem-solving skills through a simple, structured approach.
The e-learning guides learners through three key steps:
1. Understand the problem
2. Find the root causes
3. Take action
Before this, RCA was underused, not because it wasn’t needed, but because not everyone had been trained in it. This module was designed to change that. By the end, learners could recognize when RCA is the right tool, understand its value, and confidently take part in (or lead) an RCA process, all in a format that’s interactive, intuitive, and ready for global rollout.
Built for
JDE Peet’s is the world’s largest pure-play coffee and tea company, with over 50 brands in 100+ markets and 21,000+ employees.
Project Details
- Role: e-Learning Developer and Instructional Designer
- Focus: Behavior Change
Tools
- Articulate Storyline
- Articulate Rise
- Vyond
- Canva
Skills
- Instructional Design
- e-Learning Development
- Animated Video
- Graphic Design
💡My Approach
The project kicked off with a PowerPoint deck from the subject matter expert (SME) at JDE Peet’s, a visual outline of what they wanted the e-learning to cover. I followed up with a working session to dive deeper into the content and clarify learning goals. From there, the vision was clear: a globally accessible, interactive training that would build RCA capability in a simple, structured way.
Using the input from our conversation and the deck, I created a modular framework that mapped out the full learning journey. To get learners thinking from the start, the training opens with a relatable scenario, your alarm clock doesn’t go off. Why is that? That everyday moment sets the stage for understanding RCA.
The core of the training is an animated video that walks through the three steps of RCA. I developed the script in close collaboration with the SME to ensure clarity and accuracy. To support on-the-job application, I also created handy PDFs for teams to use when solving real-world problems.
🔧The Build
To ensure a seamless and accessible experience, I used Articulate Rise to build a fully responsive e-learning, as requested by the client. Following JDE Peet’s brand guidelines, I designed custom graphics in Canva to keep the look and feel consistent throughout the module and animated videos.
To bring the RCA steps to life, I created three short animated videos using Vyond, each with a natural-sounding AI voice-over. For extra interactivity, I built custom exercises in Articulate Storyline and embedded them into Rise.
We went through two review rounds to gather feedback and fine-tune the experience. Once approved, I delivered the final SCORM file, ready for upload to their global LMS.
✅The Result
The final e-learning was successfully rolled out to 500+ associates worldwide. Feedback from learners and stakeholders highlighted the clarity, practical structure, and relevance of the training, helping teams apply RCA confidently in their day-to-day work.
